Responsibly play,
enjoy safely
399bed always puts your mental and financial wellbeing first. Enjoy entertainment through responsible gaming — this is not just a policy, it is our commitment.
For ages 21+ only
To register at 399bed and play any betting or casino games, you must be 21 years of age or older. Use of this platform by underage individuals is strictly prohibited. Parents are requested to prevent their children from accessing this site and to use parental control software where needed.
What is responsible gaming?
Enjoy gaming safely while keeping entertainment within its limits.
Responsible gaming means treating betting and casino games as a form of entertainment — not a source of income. 399bed believes every player should maintain conscious control over how they spend their time and money. When gaming becomes a source of stress rather than enjoyment, it is time to take action.
The key principles of responsible gaming are: setting a budget in advance, not playing beyond a set time, not chasing losses, and stepping away from gaming when under financial or emotional pressure. The responsible gaming tools at 399bed help you maintain this balance.
Deposit limits, time-out options and self-exclusion are all available to activate directly from your account on our platform. If you feel gaming is affecting your life negatively, contact our 24/7 live chat support — we are always here for you.
Key things to remember
- Gaming is for entertainment only — not a way to earn income
- Set a budget in advance and stick to it
- Do not place larger bets trying to recover money you have lost
- Keep your playing time limited and take regular breaks
- Avoid betting while drinking alcohol or in an emotional state
- Talk openly with family and friends
Our protection tools
You are in control — activate any of the tools below at any time.
Deposit limit
You can set a maximum daily, weekly or monthly deposit limit. Once a limit is set it takes effect immediately, and increasing it requires a 24-hour waiting period — which helps prevent impulsive decisions.
Time-out
If you feel you need a short break, you can take a time-out for anywhere from 24 hours to 6 weeks. During this period no bets or deposits will be possible on your account, but you will still be able to withdraw your balance.
Self-exclusion
If gaming has turned into a serious problem, you can use self-exclusion to close your account for a minimum of 6 months or permanently. There is no shame in taking this step — it is a brave and right decision.
Session time limit
Set a maximum time for each gaming session. When the set time is up, the system will alert you and the session will end automatically. This protects you from spending too much time playing.
Account activity review
View a detailed report of deposits, withdrawals, betting history and total spending on your account. Stay aware of your own gaming patterns and adjust your decisions when needed.
24/7 support team
Our Bengali-speaking support team is with you 24 hours a day, 7 days a week. Reach us via live chat or email for any concerns about gaming — we will help without judgment.
Signs of a problem
Gaming problems develop gradually — often the situation becomes serious before you realize it yourself. Ask yourself the questions below. If more than one answer is yes, seek help now.
- Are you spending more than your budget and feeling regret afterwards?
- Are you placing larger bets to try to recover money you have lost?
- Do you feel restless or irritable when you are not gaming?
- Are you hiding how much you game from family or friends?
- Are you prioritising gaming over work, family or your health?
- Are you betting with borrowed money or by dipping into your savings?
How to get help
If you or someone close to you seems to be struggling with a gaming problem, take the steps below.
399bed live chat
Contact our 24/7 Bengali-speaking support team. They will immediately help you activate deposit limits, time-out or self-exclusion on your account.
Contact by email
Send any responsible gaming request to [email protected]. We will respond promptly and your privacy will be fully protected.
Directly from your account
After logging in, go to the "Account Settings" section to activate deposit limits, session limits or self-exclusion yourself — no approval needed.
Professional advice
Gaming addiction is a health issue — not something to be ashamed of. Seek help from a psychiatrist or counsellor if needed. Professional support can change your life.
Limits and policy details
Our protective policies are designed for your benefit.
Minimum deposit
The minimum deposit across all payment methods (bKash, Nagad, Rocket, Upay, bank transfer) is just ৳300. Start with small amounts and stay within your own limits.
Minimum withdrawal
Withdrawals can be made from ৳500. Successful withdrawals are generally processed within 30 minutes to 3 hours. Keeping financial transactions simple and fast is our commitment.
Bonus wagering
The wagering requirement for the welcome bonus is 25x. Consider this condition before claiming a bonus and check whether it fits your budget.
Account verification
We verify age and identity through a KYC process. This prevents underage access and keeps everyone protected from fraud.
Frequently Asked Questions
Frequently asked questions about responsible gaming.
Play safely, enjoy responsibly
May your experience at 399bed be enjoyable — not stressful. Our support team is always ready whenever you need us.
For players aged 21 and above only. Play responsibly.