399bed Privacy Policy

399bed ("we", "us", or "platform") is an online betting and casino service provider operating for users in Bangladesh. This privacy policy describes how we collect, process, store, and use your personal information through our website 399bed.cam and all associated services.

This policy applies to all 399bed services, including: account registration, deposits and withdrawals, gaming activity, bonus claims, customer support, and promotional communications. By using this platform, you are considered to have fully accepted the terms of this policy.

We believe your privacy is a fundamental right. That is why 399bed always works to keep your information secure and confidential, and to not disclose it to any unauthorized third party.

2.1 Information Received Directly from You

During registration and use of our services, we may collect the following personal information:

• Full name and date of birth
• Email address and mobile number
• Residential address
• National ID or passport details for identity verification
• Payment information — bKash, Nagad, Rocket, Upay, or bank account details
• Username and login credentials

2.2 Automatically Collected Information

The following technical information is automatically collected while you use the 399bed platform:

• IP address and device identifier information
• Browser type, version, and operating system
• Login date, time, and location information
• Navigation history and page visit logs on the platform
• Details of gaming activity — bets, wins, losses, and transaction history
• Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

In some cases we may receive information from third-party sources, such as:

• Confirmation information from identity verification service providers
• Transaction verification information from payment processors
• Information from fraud prevention services

3.1 For Service Operations

We primarily use your information for the following purposes:

• To create, manage, and verify accounts
• To process deposits, withdrawals, and other financial transactions
• To provide gaming services and apply bonuses and promotions
• To provide customer support and live chat services
• To complete the KYC (Know Your Customer) process

3.2 For Security and Compliance

• To prevent unauthorized access to accounts and fraudulent activity
• To comply with anti-money laundering (AML) regulations
• To ensure responsible gaming and identify problematic gaming behavior
• To meet applicable legal obligations

3.3 For Service Improvement

• To improve platform services and user experience
• To provide personalized recommendations and offers
• To conduct analytical research and produce statistics
• To send promotional emails or messages with your consent

399bed retains your personal information only for as long as is necessary to provide services, meet legal obligations, or satisfy business needs.

• Active account data: Retained in full for as long as the account remains active.
• Financial transaction data: Retained for a specified number of years in accordance with applicable legal requirements.
• After account closure: Some data may be kept for a set period due to regulatory and legal obligations.
• Fraud prevention data: Retained for as long as necessary to prevent future unlawful activity.

After the designated period, data is securely deleted or anonymized so that your identity cannot be identified.

5.1 Permitted Sharing

399bed never sells your personal information for commercial purposes. However, we may share information with third parties in the following limited circumstances:

• Payment partners: bKash, Nagad, Rocket, Upay, and approved banks — only the information necessary for processing transactions.
• Identity verification services: Third-party service providers required to complete KYC.
• Technology service providers: Organizations that assist with server hosting, data analysis, and platform operations.
• Game providers: Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and other game providers — solely for game operations.

5.2 Disclosure for Legal Reasons

399bed may be legally required to disclose information in the following cases:

• In response to a court order or valid legal process
• To assist a government authority investigation
• To submit reports under anti-money laundering laws
• When necessary to protect our legal rights

6.1 What Cookies Are and Why We Use Them

Cookies are small text files stored in your browser. 399bed uses cookies for:

• Essential cookies: To maintain login sessions and ensure security.
• Performance cookies: To monitor platform speed and stability.
• Analytical cookies: To understand user experience and usage patterns.
• Preference cookies: To remember your language and display preferences.

6.2 Cookie Controls

You can control cookies by changing your browser settings. Keep in mind that disabling essential cookies may cause some important platform functions to not work properly. Cookie settings vary by browser; refer to your browser's help section for specific instructions.

8.1 Technical Safeguards

399bed uses industry-standard security measures to keep your information secure:

• SSL/TLS encryption: All data transfers are handled through encrypted connections.
• Data encryption: Stored sensitive information is kept in encrypted form.
• Firewall protection: Advanced firewall systems to prevent unauthorized access.
• Secure payment gateway: All financial transactions are processed through a secure and certified payment system.
• Regular security audits: Routine assessments to identify system vulnerabilities.

8.2 Organizational Safeguards

Alongside technical measures, we also ensure data protection at the organizational level:

• Staff access to information is restricted on a strict need-to-know basis.
• All staff are trained on data protection policies.
• Confidentiality agreements are maintained with third-party service providers.
• Procedures are in place for rapid response and user notification in the event of a data breach.

While we strive to ensure the highest level of security, no organization can guarantee complete security when transmitting information over the internet. Keeping your account password secure and changing it regularly is also your own responsibility.

399bed provides services only to individuals aged 21 or older. We do not knowingly collect any personal information from minors.

Completing an age verification process at the time of registration is mandatory. If we receive information that a user is under 21 years of age, we will immediately close that account and delete the associated information.

If parents or legal guardians believe their child has accidentally registered on 399bed, please contact [email protected] — we will take the necessary action immediately.

399bed reserves the right to change, amend, or update this privacy policy at any time. If significant changes are made to the policy, we will notify users in the following ways:

• A notice will be sent to the registered email address.
• A notification will be displayed upon logging in to the platform.
• The "Last Updated" date will be noted at the beginning of the policy.

If you continue using the platform after an update, you will be considered to have accepted the revised policy. We therefore recommend visiting this page regularly to view the latest version of the policy.

If you have any questions, concerns, or requests regarding the exercise of your rights under this privacy policy, please get in touch with us: